Frequently Asked Rental Questions
Thank you for your interest in White Sand Rental vacation properties. Below is a list of Frequently Asked Questions to assist you in your decision of where you would like to stay during your vacation. Our main goal is for you to have a memorable and excellent experience as one of our guests, as well as returning a returning guest to our properties. If you have specific questions not answered below, please don’t hesitate to contact us at the office~850-708-5958 or by email~Kim@WhiteSandRental.com.
What time is check-in and check-out?
Check-in is after 4PM local time, and check-out is by 10AM. Early check-in and late check-out are available for purchase on select rentals. Please email or call the office with your request and the team member will determine if your rental qualifies at that time. If you have already reserved a property, please contact our team to make your request.
What are Keyless Locks and Codes?
Our properties have keyless entry locks. This keyless system allows entry into the vacation rental through the issue of an individualized generated code rather than a physical key. The code changes for every reservation so it is an incredibly safe alternative. By issuing the code prior to arrival, the check-in process is much easier. Please see your reservation information for more on keyless entry systems.
What if we arrive after hours?
Arriving after hours is no problem when you stay in a White Sand Rental Property. Physical check-in is not required. Our check-in process is done by our vacation guest app link. This link is sent approximately two weeks prior to your arrival. We invite you to please go directly to your rental property at your check in time. If you need further assistance for any reason, please contact us.
Is there an age restriction?
Reservations may not be made by or for a minor. Only family guests are allowed in our properties. No units will be rented to vacationing students or singles under the age of 25, unless they are accompanied by an adult guardian or parent who remains in the unit for the entire stay. Reservations made under false pretense are subject to forfeiture of all rental payments and damage protection fee as well as cancellation of the remaining reservation time.
Do you provide daily maid service?
White Sand Rental provides a departure clean on all stays. We also provide an initial supply of towels and linens, as well as trash liners, toilet paper and hand soap. A full-size washer and dryer are provided in every rental property; however, laundry detergent is not supplied due to highly sensitive individual needs, precautions and allergies.
What is provided with the accommodation?
Each of our properties are furnished with modern amenities such as high speed internet/ WiFi, flat screen TV's in living area and bedrooms, fully stocked kitchen with all the essentials, bed and bathroom linens. We do ask that you bring your own beach towels, toiletries, etc.
When is a good time to book a reservation?
Book today! We recommend reserving the unit of your choice as early as possible, especially if you are planning to travel for Spring Break (mid-March to mid-April), Summer Season (Memorial Day to mid-August) or during Fall Break (1st 2 weeks in October). It is also best to book early if planning to travel around a major holiday, such as Memorial Day, Fourth of July, or Labor Day.
Is there a Minimum Stay?
During the peak seasons, we rent this unit Saturday to Saturday unless the unit is still available about 6 weeks prior to the arrival date. Sometimes we might have special exceptions going on, so it's worth emailing an inquiry. The 3-night minimum still applies throughout the year.
What is your policy on pets and smoking on the premises?
Although we personally love pets, due to individuals who are sensitive to or have allergic reactions, pets are not permitted in any White Sand Rental property or on the premises of said property.
Smoking is not allowed. Guest may smoke outside of the unit, but they are responsible for cleaning up and removal of cigarette butts, ashtrays, etc.
What is your payment policy?
We have a two-payment plan for your convenience, where 50% of the total due is due within 7 days of booking, along with your signed contract documents, and the remaining 50% is due 60 days prior to your arrival. We accept payments in for the form of personal checks, cashier's checks and money orders for no fee. We accept credit cards but assess a 4% fee with amount charged.
What if I need to make a change to my reservation?
We do allow reservation changes in certain circumstances, however, there is a $100.00 administrative fee to change your reservation.
What is your cancellation policy?
Regarding cancellations, in the event of weather related issues, if a mandatory evacuation is issued, a refund will be given for any unused nights. For our regular cancellation policy, if a cancellation notice is submitted in writing more than sixty days prior to the arrival date, a refund of the payment will be issued, minus a $100 administrative processing fee and any transaction fees if a credit card is used for payment. If less than 60 days prior to the arrival date, we will also refund your payment in full (less the $100 administrative processing fee) only if we are able to re-rent the unit for the same amount. If we need to discount the unit to re-rent it or it rents for fewer days, you will receive a refund for the amount rented (minus the $100 administrative processing fee and transaction fees for credit card use). In most cases, with sufficient notice, we are usually able to re-rent the unit and will make every reasonable effort to do so. However, if we are unable to re-rent the unit, the full payment will be forfeited.
Please call us at the office if you have any questions.
Thank you for visiting!